FAQs

Yes. We offer junk removal and assembly services all across the United States, including 95% of ZIP codes. Our national network of reliable crews means you can count on dependable service anywhere you need it.

We do. LoadUp services over 95% of all ZIP codes in the US, including even the most remote areas. Keep in mind that availability and how quickly pros in our network can get to you can vary depending on how close crews are to you, but you can check availability and book online right away.

Businesses that need junk removal at multiple locations can book pickups as needed through LoadUp’s online platform. Each location can be scheduled separately, making it easy to manage cleanouts across different properties. Businesses that need frequent or multi-location pickups can also join the LoadUp Partner Program for a simple way to manage junk removal across commercial properties, ecommerce operations, and other business locations.

Yes. Property managers can schedule junk removal pickups for multiple properties. LoadUp’s online booking system makes it easy to arrange cleanouts at different locations whenever they are needed. Property managers can also join the LoadUp Partner Program, which is designed for businesses that manage multiple properties and need reliable junk removal services across several locations.

Yes. You can bundle junk removal with item assembly into one visit. This way, you can clear out old junk and get new items set up in one visit, saving you time without needing multiple service appointments.

Absolutely. We offer full-service, in-home junk removal, so your pros can come right into your home to take away items like old furniture, appliances, electronics, and other bulky junk. They’ll handle lifting, carrying, and loading, so you don’t have to lift a finger. Outside pickup is also an option if you prefer not to be home, and it’s usually cheaper.

Yes. LoadUp uses itemized pricing, which makes junk removal affordable even if you only have one or two items. You only pay for the items your Loaders remove, instead of paying for a full truckload. This makes it a cost-effective option for removing single items like a couch, mattress, or appliance.

Loader teams are experienced with junk removal in apartments, storage units, office buildings, and other commercial spaces. Loaders can remove items from inside the unit or building and transport them to their truck efficiently. When booking, you can provide details about parking, elevators, stairs, or access instructions to help the pickup go smoothly. Your Loaders can also work around hour restrictions, downtime, and building rules to minimize disruption to residents, tenants, or business operations.

Several factors can affect junk removal pricing. The main factors include the type of items being removed, how many items you have, the size or weight of the items, and your location. Special handling for large or bulky items may also impact the price.

For hoarder or other sensitive cleanouts, it helps to provide as much information as possible when booking. This can include the size of the cleanout, the number of rooms, and the types of items that need to be removed. Sharing these details helps ensure the team arrives prepared to handle the job. If you have questions or need help planning the pickup, our support team is here for you. You can call or text anytime, and we’ll help make sure your hoarder or sensitive cleanout is handled with care.

Yes. LoadUp can provide full property cleanouts, including estate cleanouts, foreclosures, rental properties, garages, basements, and entire homes. Your Loaders remove unwanted items from anywhere on the property and haul them away. Whether you need a few rooms cleared or an entire property emptied, you can book a cleanout online and schedule a pickup time that works for you.

Prices with us start at around $90, depending on where you are, and you get a clear price before you book. Most in-home pickups are around $150-$300, which is often 20 to 30 percent cheaper than other junk removal companies will charge you.

Our online booking system makes it simple. You just select the items you want removed, get a guaranteed price in minutes, choose your pickup time, and confirm your appointment. Your crew shows up ready to get to work with full-service, in-home removal, no on-site estimates needed.

Yes. Licensed pros in our network will remove junk from balconies, upper floors, and apartments, as long as there’s a safe way in and items can be safely removed without damaging your property. When you book online, you can let us know about any stairs, elevators, or access issues so we can make sure you get the right price.

LoadUp offers disassembly that can be bundled with removal service. Just make sure you let us know about any disassembly needs when you book.

Outdoor pickup is almost always cheaper because there’s less labor and time involved. You just leave your items outside. You do not need to be home for outside pickup, and your pros can get the job done a lot faster.

Prices for outdoor junk removal will usually fall between $75 and $300. But factors like number of items or ease of access can impact the final price. With LoadUp, you’ll get a clear, instant price when you book your appointment in our online booking system. And because outdoor pickup requires less labor than in-home removal, it’s a much more cost-effective and convenient way to get rid of unwanted items.

Volume-based pricing means you pay by the space your junk takes up in a truck, which usually means on-site estimates. Item-based pricing is when set prices are assigned to specific items. LoadUp uses item-based pricing through our online booking system because it lets you know exactly how much you’ll pay before your pros arrive. You don’t have to wait for an on-site estimate, and you do not pay the full item-based price for additional items beyond one.

LoadUp provides upfront, transparent pricing based on the items you want removed. When booking, simply enter your ZIP code and select the items you need hauled away, and the system calculates your price instantly. This price includes labor, transportation, and disposal. Be sure to include any details about stairs or other access challenges, as these factors can affect the final cost and help your crew plan for a smooth pickup.

We support businesses in a variety of industries, including property management, hospitality, retail, self-storage and e-commerce, to name just a few. Businesses that need to get rid of large items or assembly services can count on LoadUp.

LoadUp’s instant pricing model is often cheaper than traditional volume-based junk haulers. Because you see your guaranteed price before a hauler shows up, you don’t have to worry about surprise up-charges or fees. Keep in mind that you often will not pay full price for additional items added to your order.

LoadUp operates as an on-demand service rather than a recurring schedule. Businesses can book junk removal whenever they need it, making it flexible for changing cleanout needs. This works well for commercial businesses, e-commerce companies, and other organizations that need items removed at different times or locations. Businesses that need ongoing support across properties or locations can also join the LoadUp Partner Program to easily manage and schedule pickups whenever they are needed.

Yes. All Loaders must pass background checks before they are approved to work in LoadUp’s network. They must also continue to meet platform requirements, including ongoing background checks. Loaders are also required to carry insurance to operate on the platform.

LoadUp maintains service quality through a network of vetted Loaders, customer feedback, and performance monitoring. After each pickup, customers can leave reviews and ratings. This helps ensure that teams continue to provide reliable and professional junk removal services.

On-site estimates mean a junk removal crew will arrive to inspect the junk you need removed and then give you a price, usually based on the amount of space your junk will take up in their truck. Instant pricing, the model we use, gives you a clear price before you book based on the items you’ve selected. With LoadUp, you can get your price online without having to schedule a separate on-site estimate.

Traditional junk haulers use load size tiers to price jobs based on how much space the junk takes up in the truck. Smaller loads cost less, larger loads cost more. We offer item-based rates instantly in our online booking system so you can see how much you’ll pay without having to guess or wait for an on-site estimate. You will see your price online and can expect to pay that exact price.

When you book, you select the items you need removed and provide the details. LoadUp’s system will then instantly calculate your price before you confirm your appointment.

Usually not. The price you see in our online booking system is based on the items you selected and the service details you provided. If you add extra items or the access details differ from what you specified during booking, your price may change. It is best to provide as many details about items and access as possible so you can feel secure in the price you see.

Pros in your area from our network remove furniture, mattresses, appliances, electronics, yard debris, construction debris, exercise equipment, and many other types of bulky household or commercial items. Choose the items you need removed when you book, and we’ll take it from there. If you don’t see your item listed, it can probably still be taken unless it’s hazardous.

Yes. LoadUp works with property managers, real estate professionals, and businesses that need reliable junk removal. Our services can be used for tenant move-outs, property cleanouts, office furniture removal, and other business-related cleanups.

You can check if same-day appointments are available in your area during online booking by plugging in your ZIP code. If a slot is available, you can select an open time and confirm your booking online. Same-day appointments are usually available in populated metro areas if you book before 12PM on the day of service.

Service hours can vary depending on your location, but generally, the junk removal pros in our network operate from 8am to 8pm, 7 days a week.

LoadUp is an on-demand junk removal service. While we do not offer recurring cleanout schedules, you can book pickups anytime you need them. Many customers simply schedule new cleanouts whenever they have items ready to be removed.

We don’t even offer in-home estimates. This limits hassle and ensures you receive a clear, fair price before the junk haulers show up at your door. You can get an instant quote online by picking the items you need removed and entering your pickup details. The price is automatically generated for you before you confirm your appointment.

Yes. Once you’ve booked, you can check online to view appointment details, make any changes, or contact support if needed. Keep in mind, you will get your service provider’s number on the day of the appointment, and they will call about 30 minutes beforehand to confirm the time and any last-minute details.

After you’ve placed your order, you can request a COI through the tracking portal. We recommend you submit your request at least 24 hours before your scheduled service to avoid any delays.

Yes they do. They’ll make every effort to donate items that are still usable, but eligibility depends on the condition of the item and the local charities in your area that accept donations.

Your pros work with local recycling facilities and donation centers to get as many items as possible dropped off. Your pros will try to donate your items first, and if that’s not possible, they’ll attempt recycling. If donation or recycling is not possible, they will responsibly dispose of your junk to avoid landfills.

No, as long as you’ve moved your items outside for your pros to remove them. If you want full-service removal from inside your home, you will need to be present to let your Loaders in.

Donation receipts are not guaranteed. If your items are accepted by a donation center, you can ask your Loader directly if a receipt is available. Donation documentation depends on the policies of the organization that accepts the items.

If a donation receipt is available, it may be provided after the items are accepted by the donation center. Processing times can vary depending on the organization receiving the items.

After pickup, items are reviewed based on their condition and whether they meet the requirements of local donation centers. Items that are clean, functional, and accepted by charities may be donated. Items that cannot be donated may be recycled or disposed of properly.

Many household items can be donated in good condition. This may include furniture, small appliances, household goods, and other usable items. Donation acceptance depends on the policies of local charities and the condition of the items.

Junk removal companies often work with local charities, donation centers, and nonprofit organizations to help keep usable items out of landfills. When items are in good condition, they may be delivered to these organizations for reuse by others in the community. With LoadUp, Loaders may try to donate items that are still in good condition to local charities whenever possible. Because donation center requirements vary and acceptance is not guaranteed, not all items can be donated. If a donation receipt is available, customers can ask their Loader directly at the time of pickup.

It depends on the item and the level of damage. Most charities only accept items that are clean, safe, and usable. If an item is too damaged to donate, it may still be recycled or disposed of responsibly.

Loaders are encouraged to donate or recycle items whenever possible. After items are removed, your team will try to donate usable items to local charities or bring recyclable materials to appropriate recycling facilities. Because donation center requirements vary and item condition matters, LoadUp cannot guarantee that items will be donated or recycled.

Hiring a professional junk removal service saves significant time and physical effort while reducing the risk of injury from moving heavy or awkward items. Instead of renting a truck, making multiple trips to disposal facilities, and navigating local disposal rules, experienced crews handle the lifting, loading, and proper disposal for you.

Most items do not require special preparation. However, it helps to clear a path to the item so Loaders can remove it easily. Appliances should be disconnected, and any loose parts should be secured before pickup. If an item needs to be taken apart to be removed safely, LoadUp also offers disassembly services for certain large items.

Yes. LoadUp can offer pickups at properties with gate codes, security desks, or other access restrictions. When booking your junk removal service, simply include any gate codes or entry instructions so your Loaders can access the property without delays.

No. Appliances and utilities must be fully disconnected before your Loaders arrive. This helps ensure the pickup can be completed safely and quickly. If an appliance is still connected to water, gas, or electrical lines, it may delay the removal service.