Get all the answers to our most frequently asked questions about LoadUp’s services. Understand our pricing, pickup, recycling, donations, eco-friendly policies and more.
About Our Services FAQs
We are a national company based out of Atlanta, GA. Learn more about our company, LoadUp.
We offer multiple item junk removal for your convenience! Visit our What We Take page for more information about what junk, furniture and other items we take. We can take up to 10 max items.
We always do our best to accommodate our customers, in most cases we are able to do so.
Yes it does, for a fee of $20 you can select disassembly when scheduling your booking.
We believe in green living. We strive to recycle or donate as many items as we possibly can. However, Certain circumstances can and do prevent LoadUp from recycling. Potential circumstances that would prevent recycling include but are not limited to the following:
- – Lack of recycling/donation facility within proximity to pickup location
- – Recycling or donation center refusal of items
- – Poor condition or contamination of items
- – Bed Bugs or other insect infestation
- – Inclement weather or other “Acts of God”
We will remove junk, furniture, couches and sofas, mattresses, rugs, desks, recliners, tables, TV’s and many other items. View our What We Take page for a comprehensive list of what we will dispose of responsibly. Please free to contact us if you are unsure and we will assist you.
We may be able to depending on the situation. Please contact us at 844-239-7711 to see if we can accommodate your request.
Our teams are equipped with all the proper tools (dolly’s, straps, gloves and power tools, etc.).
At this moment we are not able to take any appliances.
About Our Booking Process FAQs
Please use our convenient online booking system or you may call us at 844-239-7711 and one our reps will be happy to assist you and answer any questions.
You may book next day anytime before 6pm EST. We also allow bookings in advance up to 30 days.
Our rates start at 80$. We charge by piece which is shown after you select what we are picking up.
Our rates start at $79. We charge by piece which is shown after you select what we are picking up.
We are currently only accepting major credit or debit cards at this time. We apologize for any inconvenience.
You absolutely can leave your items outside for curbside pickup. Please note any special pickup circumstances in the notes section while booking.
Unfortunately at this time we do not offer same day services. We believe in scheduling and planning for the benefit of our customers and employees.
We are a fully digital company and have a couple options to ensure you receive the fastest response; text us at 678-539-6068, chat with us through the convenient online chat feature on our website or email us at support@goloadup.com.
About Our Loaders FAQs
We have insurances on insurances! So you are safe in our hands. We are insured ourselves and also each truck has their own insurance for your protection.
Order in Progress FAQs
Please call our customer service team at 844-239-7711 to make changes to your booking.
We apologize in advance if this happen. Please contact us immediately at 844-239-7711 and we will work with you to resolve it in a timely manner.
Please notify us and we will refund you. If it is less than 24 hours, please see the terms and conditions in your confirmation for the fee that applies.
If we are unable to complete the pick up on your scheduled day of service, we will issue a full refund. However, this does not apply to a missed time frame on your scheduled day of service. Unfortunately, service delays such as weather, traffic, stop delays and truck issues can and do happen.
