LoadUp driver frequently asked questions
Get all the answers to the most frequently asked questions about becoming a Loader. Understand our benefits, enrollment, on-boarding, requirements and more.
Yes. Many of our customers items are large, heavy and awkward to move. We require two people on each job to ensure all items are removed safely without damaging the home.
If you are using a truck, a trailer must be attached. Some of our scheduled pick ups often will fill up and exceed the size of a typical truck bed. Using a trailer allows our Loaders to remove all of the items in a single pick up.
Yes, our requirements are for general liability, Workmans Comp or occupational accident insurance. This is to protect you, your helpers and the customer’s home at all times.
We recommend less than 15 years old but if the condition is suitable – we will consider an older vehicle.
Loaders can do as many or as little pick ups in a day as they choose. You make your own schedule and we are flexible with availability. Our pick ups are currently scheduled Monday through Saturday.
Payment & Earnings
Pay varies depending on which part of the country you live in. Our typical Loader makes around $70-$100 per job. The number of jobs available in each area depends on the number of bookings, the type of truck available and the size of the job.
Some hauling teams are able to handle up to 20 orders in a single day and others are only looking to take on 2 jobs per day. Generally, there are more jobs available when you sign up to join our join our exclusive Loader program, giving you the sole rights to every junk job in that area.
What you’ll be paid is based on a percentage of the total job cost including how many items you will be removing and disposing.
It’s up to you. You can be paid each week or anytime thereafter.
We pay drivers via any Merchant Service which accepts credit card payments such as: Paypal, Square or Quickbooks. In addition, we can also use Gig Wage*, an e-check* or paper checks via the mail. *Service Fee may apply.
We are not currently offering any bonuses.
Payment fluctuates based on the type of job and the number of items removed per job.
The best strategy to earn as much as you can depends on the volume of jobs you accept. The more jobs you accept and complete each week, the more you will get paid.
Dispatch & Logistics
Cancellations & Missed Appointments
If we are unable to complete the pick up and need to cancel, we will issue a full refund to the customer. However, this does not apply to a missed time window on the scheduled day of service. Unfortunately, service delays such as weather, traffic, stop delays and truck issues can and do happen. If the Loader is able to complete the rescheduled job, the Loader gets paid.
LoadUp pays for completed jobs. If the customer cancels after you have already arrived, the customer has already paid for the job and will not receive a refund, meaning you still get paid.
Please give us a call as soon as you know that you can no longer provide hauling services for any jobs you have previously accepted. We will be the go between with you and the customer to try and get the job rescheduled. If the customer has a specific timeframe or specialty needs for heavier and larger jobs, we may need to use another Loader in your area. If another Loader can take care of the job at the correct time, you will no longer be in charge of this job or get paid for it. As much advanced notice as possible is appreciated.
Insurance & Accidents
Contact Loader support immediately at (770) 282-7057 and we will help walk you through every step of the process.
If you damage the customer’s property, then reach out to Loader Support.
If it’s a vehicular accident, then you should contact your own insurance company – and notify Loader support if you are unable to make the pickup.