Complete customer care, dispatch and sales team
Are you tired of working overtime to find new junk removal jobs and dealing with the countless phone calls from your customers once have you finally booked the job?
Driving for LoadUp gives you the flexibility of not having to stop your work to answer a call or worry about missing new bookings when you can’t get to your phone in time.
As one of our Loaders you get the benefits of a dedicated customer support team without having to deal with any of the calls or frustrations, making every job easier.
Benefits of LoadUp’s Call Center
The only thing we want our Loaders to worry about is junk removal. Our Dedicated Operations team is here to help you work through any issues you may encounter, as well as anything the customer needs so you are able to successfully complete your job. With our call center, you won’t have to worry about a thing, including sales!
LoadUp’s website is the first stop for customers
In today’s world everyone goes straight to Google to find what they are looking for, including with junk removal services. People judge the quality of work just by simply looking at how up to date your website is. Maintaining a website is difficult but when you work with LoadUp, you have the online tools needed to succeed in junk removal.
Our support team handles all sales negotiations
Our website makes it easier for customers to find what they are searching for online. With the option to call, chat or text with our customer support team, it’s an easier, much more efficient way for our customers to connect to one of our team members.
Missing a call from a potential customer is make or break in the junk removal industry. If you miss the call, you’ve lost the job. With our growing call center support team, we take every call so you get every job available. Clients call, we book, and you get paid.
We solve 100% of customer’s urgent needs
Dealing with multiple customers at a time can be time-consuming and stressful. With questions, demands and frequent scheduling changes, it can get frustrating keeping up. Our Call Center employees are trained to answer any issues that come up from adding-on items, needing disassembly, changing times or how it was disposed of.
Our universal phone number rings our entire customer service call center. No matter who answers or what time it is, we make it easy to answer our customer’s problems. From sales, logistics or dispatch, our reps are about to be your new best friend!
Save time and money with call renter relief
With the help of our call center, you can schedule jobs to fill your day as you please. Decide when you want to work and which jobs to take on our easy-to-use Drivers app and our service team will call with any important, last-minute jobs that need a driver.
No need to spend money on marketing yourself to customers. With LoadUp our consistent branding and marketing team will do the hard part for you. Working for LoadUp means you don’t have to pay out of pocket for effective marketing, it will be done for you.
How LoadUp’s Call Center Works
Our friendly customer service representatives are all qualified in sales and dispatch. As a fast-growing junk removal company, we are constantly growing out our team in order to support and help our Loaders and our customers every step of the way.
Our dispatch team
Our dispatch team is here to help our Loaders make sure there are no complications at any point during your workday. The dispatch team works side by side with drivers to help resolve any issues or problems that may arise. From an incorrect address to customers needing extra items removed, our team is always just a phone call away.
By resolving logistics and haggling issues, our dispatch team ultimately saves you both time and money. Focus on the job, so you can quickly move on to the next.
Our sales team
Not only do we strive to capture every website lead and phone call into a paid job, but our sales team proactively seeks out new partners and local business in your area.
Rely on the expert, hard-working sales team at LoadUp to provide all the jobs you need, so that you won’t have to seek out small, low-paying side-hustle jobs anymore!
Customer service representatives
Our Customer Service Representatives (CSR) are always professional and have an understanding of your customer’s needs. At LoadUp we put customer service as our top priority. Our CSRs are trusted to keep a good rapport with customers, be honest, transparent and provide exceptional service with every single phone call, text or chat.
The great news is, if any jobs that day have issues or complaints, they will not call you. All customer service issues will be dealt with by us so you can easily move on to your next job. With LoadUp, the only thing you’ll need to do is smile and remove junk.