Are you having issues acquiring warehouse space and then shipping mattresses to their final destination? Are mattress products being put on inefficient delivery routes without guaranteed delivery from unreliable third-party services?
The troubles with last mile mattress delivery range from lack of order priority to losing customer loyalty due to being rescheduled two, three or four times…
Introducing: LoadUp’s last mile mattress delivery platform that you can customize for your business’ needs and depend on for efficiency. With our modern software, your e-commerce business can reduce costs, stay on schedule and make a lasting impact on your customers.
Modern Last Mile Delivery Services for Mattresses
**Click to auto scroll by section
- Last mile delivery costs add up fast.
- Managing a last mile delivery network.
- Last mile distribution not being fast enough.
- Flexible technology is our backbone.
- Automated systems increase mattress profits.
- Crowdsourced delivery professionals save money.
- Better final mile delivery tracking & customer experience.
- Increase scalability with fewer missed deliveries.
Our First Niche: Why LoadUp & Mattresses?
We’re glad you asked! When LoadUp was established, old mattress removal and eco-friendly disposal was our first specialty and so-called “foot in the door” to the junk removal space.
A few hauls later, our technology-oriented process, junk removal and new item assembly service attracted e-commerce mattress companies seeking an API to handle old mattress disposal and mattress returns without having to turn their website upside down.
The way the API works is once customers book orders on their website and request setup or old mattress removal, our Driver App automatically offers the job to experts who can step in to put together new bedroom furniture and haul away the old bed for the customer. The API can also automatically enter mattress returns in our Driver app as a mattress removal order.
Did we mention the API is free and without contracts? You have issues getting rid of unwanted mattresses, and getting rid of mattresses is what we do. It’s a natural partnership that benefits your customer relationships and more. Find out how removal services can reduce your return rates.
Eliminating Last Mile Delivery Services Issues
Nowadays we’ve come across issues that our mattress partners are facing with the last mile delivery supply chain (also called “final mile delivery”), and we want to help.
A drop in customer satisfaction could mean you’re experiencing greater demand than your delivery solution can handle. Researching your options when searching for final mile delivery near me can avoid unnecssary costs and bring back return customers.
Below are just a few challenges that LoadUp’s last mile delivery services help eliminate.
Last mile delivery costs add up fast.
Even though last mile delivery is the most expensive part of the fulfillment chain, and the cost of shipping is often weighed down by last mile more than it should.
While mattress companies are looking for ways to offer customers “free shipping” and keep up with the rising demand for quick delivery, this usually means that shipping costs go up and profits will take a hit when looking for either a fleet of drivers or third-party delivery service.
Where the average final mile delivery cost comes from:
- The average cost per package delivered is $10.1.
- The average business charges the consumer $8.08 in shipping.
- The leftover amount is taken from the profit margins of sold products.
However, these numbers are for smaller products and delivering mattresses typically has a higher supply chain cost. Plus, when things go wrong with deliveries, which they often do, it also falls on the business to pick up the tab.
Managing a last mile delivery network.
Some mattress companies forgo third-party last mile, or “final mile,” delivery services and opt for hiring their own crew. Aside from paying the average salary of a delivery driver of $15.69 per hour, the trucks quickly guzzle cash.
Between the insurance, gas, servicing, and breakdowns, the numbers add up. Managing drivers when they call out sick or aren’t getting enough deliveries in their area if they hit a slow season takes up time, energy and flushes money down the drain.
Before you know it, you might ask if it’s really worth all that to offer convenient delivery to your customer. (Yes, yes it is. But it doesn’t have to be so complicated.)
Last mile distribution not being fast enough.
In the Amazon age of meeting customer expectations, next-day last mile delivery is almost expected. Depending on your shipper’s service area, sometimes delivering mattresses in a reasonable amount of time is not feasible — which can be problematic for customers.
As we’ve said, things often go wrong. Dealing with late, rescheduled, or canceled deliveries often means you pay more than originally intended which is always bad for the bottom line.
LoadUp’s Services Optimize Final Mile Delivery
Now, those are just a few issues you may have experienced, but we’re not here to drone on and on about your delivery problems when we can offer you solutions to last mile delivery issues that many mattress e-commerce retailers are experiencing.
Our API does, after all, handle the last step of the customer’s pain points, why not step in a little earlier and help mattress businesses with some of theirs?
While you might ask, “How can a junk removal company compete with other last mile delivery companies?” Here are exclusive benefits of final mile delivery with LoadUp’s new platform.
Flexible technology is our backbone.
We’ve built our e-commerce API integration, Partner Portal, Driver app, and a-la-carte online booking system that helps us stand out like a flashy piece of furniture on the side of the road. However, our technology is developed to seamlessly blend in with our e-commerce partners’.
📲 Whether it’s Shopify, WooCommerce, Big Commerce, or a GraphQL API, our integration works across multiple e-commerce platforms so you can be connected without a major website overhaul.
LoadUp’s technology is flexible and can adapt to other online structures without adding yet another channel for products to go through. We’ve already done the heavy lifting of developing online solutions to many constraints in the e-commerce mattress chain.
- Driver App:
Provides white-label communication and efficient driver routes.
- Partner Portal:
Eases creating and reviewing mattress return orders through one dashboard.
- API Integration:
Automates e-commerce delivery, set up, returns and removal without creating fleets.
- Online Booking:
Allows customers to view removal and assembly prices without on-site estimates or calls.
These already created systems provide better tracking, SMS and email alerts for mattress delivery. To develop a new mattress delivery system, all LoadUp needs access to are e-commerce delivery orders to provide automated delivery solutions that are as hands-free and problem-solving as our current API is for partners.
Automated systems increase mattress profits.
Quick is the ticket to building strong customer relationships. Through our software, you can offer front-end services on your site and also automated notifications on the back-end to create a better last mile customer experience which pays off with a few benefits.
- Increases online conversions, revenue and sales.
- Provides customers a reliable end-to-end solution.
- Gives prospective buyers another reason to choose you.
Our on-demand delivery logistics integrations work directly into our software and we handle all the shipping details fast and efficiently without partners having to do any manual work. It’s all automatically handled by LoadUp.
Crowdsourced delivery professionals save money.
Don’t foot the bill of delivery to offer customers free shipping. When mattresses are bought anywhere in the country, our locally-sourced independent contractors can go to the nearest warehouse, pick it up and deliver them to a customer’s home when it conveniences them.
Other advantages of LoadUp’s vetted last mile delivery couriers are:
- No onsetting costs of delivery fees.
- Reliable SMS updates on delivery times.
- Over 700 active Loaders across the U.S.
- Loaders maintain their own vehicles.
- Access to “Extended Service Areas.”
- Multi-million dollar insurance coverage.
Partners can increase profits by avoiding paying hourly delivery drivers, labor or fleet costs. This reduces the cost of offering “free shipping” to customers while also increasing the chance of next-day delivery without stressful complications!
Interested in using our last mile couriers? SIGN UP ❯
Better final mile delivery tracking & customer experience.
Never wonder how to track last mile carriers by simply logging into your personalized Partner Portal. You’ll find everything you need to know through an easy-to-use and modern interface, including real-time GPS map tracking, proactive notification alerts and more.
Stay connected at every step of your last mile logistics but without time-consuming stress.
Through the Driver App, our final mile carriers keep partners and customer’s in the loop to ensure carrier tracking is never an issue so you can profit from customer-centric last mile delivery logistics.
Increase scalability with fewer missed deliveries.
The goal of last mile delivery is to get items to their final destination as fast as possible. However, you may hit a wall when your orders outgrow your delivery capabilities.
With our hand-picked nationwide teams, partners can provide the fastest mattress delivery possible, reach more neighborhoods, scale business and reduce the number of hands or channels the product has to go through.
You can rely on our online scheduling system to allow customers to book convenient times so their mattress doesn’t have to be delivered and left at the door alone.
Eliminate the cost of time dealing with complex routes or replanning deliveries when drivers calling in sick or consumers not being home. LoadUp’s dispatch team handles the details.
- Remain on top of last minute changes and adjust driver’s routes.
- Route optimization increases delivery capacity and minimizes failed deliveries.
- Addresses customer’s concern about product location without unnecessary phone calls.
- Our Driver app offers notifications and white-label calls to check if the customer is home.
Solve Last Mile Delivery with an On-Demand Platform
Current partners enjoying our API include Puffy, Leesa, Costco, Tuft & Needle, Avocado Mattress and more. They manage billing, statements, payment, users, tracking, and more all from one modern interface.
But we’re not just offering a white glove last mile software solution that will help you raise profits, but a way to make your customer experience go above and beyond.
LoadUp’s API provides a seamless shopping experience for customers and simplifies retailers integrating all the channels from delivery, set up, old item removal, and returns. This makes fulfilling customer orders in a timely fashion less challenging.
Additional services mattress companies can offer with LoadUp:
Our platform is a swiss knife to the e-commerce space. By becoming a partner, you can easily offer more than just delivery. Below are a few ways LoadUp Enterprise can make a lasting impression on your customers:
- Old Item Removal:
Offer customers a way to get rid of their old items and we’ll handle the rest.
- New Item Setup:
Help your customers install, assemble & setup their newly purchased products.
- Removal + Setup:
Offer both assembly & disassembly and make more money, while we do all the hard work.
Sign up here for early access to our platform if you’re interested in getting in with efficient last mile deliveries and adding some gas to your current mattress order fulfillment system!
Related Articles from the Trash Talk blog: