Valued LoadUp Partners,
As our businesses evolves and adapts to ever changing consumer purchasing habits, our processes must also adapt to ensure we remain the leader in our industry and profitable as a company. With this in mind, we are making a change to our cancelation policy in order to cover a portion of the costs associated with the backend work of each order as well as the driver related costs for same day cancelations.
| Current Cancelation Charge | New Cancelation Charge | |
| Cancel up to the day prior to due date | $0.00 | $0.00 |
| Cancel the day prior to due date | $0.00 | $15.00 |
| Cancel on due date | $15.00 | $50.00 |
| Cancel due to LoadUp Failure | $0.00 | $0.00 |
| ESA Cancelation – driver not found or cost too high | $0.00 | $0.00 |
| ESA Cancelation – Driver Identified and Scheduled | $0.00 | $15.00 |
| Order Changes (add, delete items or change due dates) | $0.00 | $0.00 |
| Duplicate or Order in error | $0.00 | $0.00 |
We appreciate your continued partnership and please contact me directly if you have any questions at cgetz@goloadup.com.
Thank you and have a great week!
Chris Getz
Director of Operations
LoadUp Technologies, LLC.
o: (770) 790-4411
c: (470) 309-5755
cgetz@goloadup.com
