Appointment Checklist

Keeping you in the loop.

Our thorough communication makes junk removal smarter and easier! 😉

1. At 8am local time on the day of service we text and email you (the customer) the Loaders direct number to confirm booking window and order items.
2. Once your disposal driver is dispatched, you will receive a notification stating the Loader is en route.
3. Now that you know where your driver is, you will receive another notification upon arrival. Simply greet them at the door and let them get to work.
4. Last, you will be notified after the job is complete with a link allowing you to rate and review your experience.

How you should prepare.

Before we arrive, prepare for our visit by reviewing the information below. If you have any additional questions you can always find answers to our most common FAQ’s.

Pick-Up: We highly recommend making all removal items accessible before your driver arrives, however it is not required. This will speed up the process to make removing your old junk as easy as possible prior to your disposal. **Please note that we can haul your junk from any location.

Time Frame: Your removal team will arrive on time within the 4 hour scheduled arrival window, however the average appointment will last anywhere between 10 – 20 minutes depending on junk location.

Notifications: You will receive a text notification and a phone call prior to our arrival letting you know exactly when we plan to arrive for your service booking. Our goal it to make your removal and disposal as seamless as possible so you can plan your day accordingly.

Additional Items: If you have booked the removal of any additional items such as multiple mattresses, box springs, couches, recliners or other furniture, please make these items accessible for easy access as well. However, additional items are not required to be moved and can be hauled from any location on your property.

Add-on Services: if you would like to add additional items to your removal order, you may text our support team at (678) 884-4738 in advance of your appointment window. Unfortunately, no additional add on’s can be booked on-site with your Loader. We keep a tight schedule to stay for each customer. We attempt to accommodate all requests if possible. Otherwise, you must schedule another booking at a later date.

Max Limit Disposal: We can pick up and haul away as few or as many items as you need to get rid of during a single booking.

**View our full list of frequently asked questions by visiting our Help Center.

We look forward to seeing you soon and feel free to contact us anytime!

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Thanks,
LoadUp

If you need to change, reschedule or cancel your booking for any reason please text our support team at (678) 884-4738.